FLITTO Terms and Conditions

 Chapter 1 General Provisions

Article 1 (Purpose)

① FLITTO Inc. (hereinafter referred to as the Company) enables users of the Service to request translations, perform translations, or use translated content through FLITTO (hereinafter, the FLITTO website, applications, and services through them are collectively referred to as the “Service”).

② These Terms and Conditions are intended to prescribe the rights, obligations, and responsibilities of the "Company" and “Users” as well as other necessary matters related to the use of FLITTO, and all the services related to FLITTO.

Article 2 (Definitions)

① The definitions of the terms used in these Terms and Conditions are as follows.
1. "FLITTO 1:1 Professional Translation Service" refers to a matching service where "the Company" connects the "translator" and the "requester" through "the platform," as well as the act of translation requests, providing translation, and the act accompanying through the matching service.
2. "FLITTO Store Service" refers to e-commerce-related services the "Company" offers via Sales Channel.
3. "Platform" refers to a place on the Internet where the Company's services, such as matching "requester" and "translator," requesting translation by a requester, provision of translation by a translator, and other e-commerce transactions are performed.
4. "Sales Channel" refers to the Company’s or a third party's e-commerce system, mobile applications, and websites for its operation, which are set up so that the "Company" can sell products or services (hereinafter Products) to Users.
5. "User" refers to a "Service" "User" who has agreed to these Terms and Conditions and has completed the "User" registration.
6. "User Name" refers to a combination of letters, numbers, and special symbols chosen by the "User" and approved by "the Company" for identification and use of the "Service."
7. Password refers to a combination of letters, numbers, and special symbols that the "User" sets to confirm that they are the "User" who is authorized to use the "User Name" in the process of using the "Service," and to protect the confidentiality of the "User" in the Service.
8. "Account" refers to a login account based on "User Name" and "Password."
9. "Points" refer to virtual data in "Service" that "Users" can earn through translation activities or purchase through payment on FLITTO and can be used as a payment method under the criteria set by the "Company" when using the "Service."
10. "Request" means an act of "User" providing all forms of the original text, including texts, photographs, voices, sounds, various files, and links, to FLITTO to obtain a translation or proofreading result. "Requester" refers to a "User" who performs the aforementioned act.
11. "Translation" refers to an act of the "User" creating or providing all forms of translation or proofreading, including texts, photographs, voices, sounds, various files, and links to FLITTO to perform translation or proofreading.
12. "Translator" refers to any individual providing translation or proofreading services for the requested original text in accordance with these Terms and Conditions.
13. "Mobile Voucher" refers to a mobile coupon that can be exchanged for the corresponding product based on the exchange conditions specified in the "Mobile Voucher."
14. "Recipient" refers to the "User" who purchased the "Mobile Voucher" or a person who received the "Mobile Voucher" as a gift from the "User" and has the right to exchange the "Mobile Voucher" for Products.
15. "Points" refer to virtual data in "Service" that "Users" can earn through translation activities or purchase through payment on FLITTO and can be used as a payment method under the criteria set by the "Company" when using the "Service."

② Among the terms used in these Terms and Conditions, terms not defined in this Article shall be governed by related laws and general practices.

Article 3 (Clarification, Validity, and Revision of Terms and Conditions)

① The "Company" posts the content of these Terms and Conditions, business name, representative's name, phone number, business registration number, e-commerce business registration number, customer inquiry method, and others in a designated area within the "Service" for "Users" to easily access the information. However, "Users" can see the representative's name, business registration number, and these Terms and Conditions on the screen connected to "Service" in the "Sales Channel."

② The "Company" provides a separate link screen or pop-up screen so that "Users" can readily comprehend important information such as subscription withdrawal, shipping liability, refund terms, and others prior to giving consent to these Terms and Conditions.

③ The "Company" may amend these Terms and Conditions in the scope that the "Company" does not violate the Consumer Protection Act and other related laws such as the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Consumer Protection Act.

④ In case the "Company" revises the Terms and Conditions, the "Company" specifies and notifies the date of application of the amended Terms and Conditions and the reason for the amendment with the current Terms and Conditions in the designated area of the "Service" from seven (7) days before the date of application to the day before the date of application. However, if the revision is unfavorable to the "User," the "Company" provides a grace period of at least 30 days.

⑤ In case the "Company" separately notifies the "User" of the fact that the Terms and Conditions have been amended in accordance with the preceding paragraph and clearly indicates that it is regarded as approved unless the "User" expresses their intention to reject the revised Terms and Conditions within seven (7) days from the enforcement date, the "Company" may assume that the "User" has agreed to the changed Terms and Conditions if the "User" fails to express refusal.

⑤ If the "User" disagrees with the amended Terms and Conditions, the "User" may terminate the service agreement. The "Company" may terminate the service agreement if the existing Terms and Conditions cannot be applied.

Article 4 (Interpretation of Terms and Conditions)

① The "Company" may have separate Terms and Conditions (hereinafter referred to as "Individual Terms and Conditions") for individual services. If the contents of the "Individual Terms and Conditions" conflict with these Terms and Conditions, these Terms and Conditions take precedence.

② Any matters not specified in these Terms and Conditions or interpretation thereof are subject to the "Individual Terms and Conditions" and related laws, and if not stipulated by laws and regulations, practices or customs shall be followed.

Chapter 2 Information and Service

Article 5 (Membership Registration)

① A person who intends to use the service (hereinafter referred to as "Applicant") shall apply for a subscription by checking the checkbox indicating that they agree to the Terms and Conditions. Membership is established when the "Company" accepts the Applicant's application. In this case, the "Applicant" is deemed to have agreed to the following items.
1. "Applicant" is an individual over the age of 14
2. Agrees to these Terms and Conditions
3. Acknowledges and agrees that sanctions may be imposed in case of violation of these Terms and Conditions.

②Individuals under the age of 14 are not eligible to use the "Services."

③If deemed necessary, the "Company" may ask the "Applicant" to provide an additional document for the purpose of membership registration.

④The "Company" reserves the right to either accept or reject the subscription or terminate the service agreement in the following cases.
1. If a "User" has violated the Terms and Conditions resulting in warnings, suspension from services, or permanent withdrawal from services by the Company, and that "User" attempts to subscribe to the service again within a 6-month period following their withdrawal or cancellation, the "Company" reserves the right to either accept or reject the subscription
2. If a "User" who has withdrawn under these Terms and Conditions reapplies within 30 days using the same email address
3. If inaccurate information is provided in the application form, or if information required by the "Company" is not provided
4. If approval is not possible due to the fault of the "Applicant" or "User" or in violation of other regulations
5. The "Company" may reject an application in cases where it is evident that acceptance of the application may be harmful to other "Users" or contrary to social order and morals, based on relevant laws and regulations.
6. If the "Applicant" or "User" is under the age of 14
7. If a "User" who has withdrawn under these Terms and Conditions reapplies within 30 days with the same mobile phone number registered to the service on the platform

⑤ The time the "Company" indicates the completion of the subscription in the application process shall be considered as the establishment date of the service agreement.

⑥ The "Company" may withhold the acceptance if there is no available space for service-related facilities, if there are technical or business issues with providing the service, or if the "Company" deems it financially or technically necessary.

⑦ If subscription acceptance is suspended in accordance with Paragraph 6, the "Company" may choose to notify the "Applicant" via the email address they provided, if deemed necessary by the "Company."

⑧ The "Company" may assign a grade to the "User" based on "Company" policy, and may differentiate the User's use of the service accordingly.

Article 6 (Change of User Information)

① The "User" may access their "User" information at any time through the settings and My Page menu and can modify the information by either entering it on the page or requesting modifications from the "Company."

② If the "User" changes the information provided during the application, they must inform the "Company" of the change. The "Company" will not be held responsible for any disadvantages resulting from the User's failure to notify the "Company" of the change.

③ If any information provided during the application, such as contact details (email, mobile phone number), is changed, the "User" must promptly notify the Company or update the information in their personal information. The "Company" will not be held liable for any damages caused by the User's failure to update their information.

Article 7 (Collection and Protection of Personal Information)

① The "Company" collects the personal information necessary from the "User" in order to provide the service.

② The "Company" shall make efforts to protect the personal information collected under Paragraph 1 of this section. The protection and use of personal information shall be subject to relevant laws and the Company's Privacy Policy.

③ The Privacy Policy of the "Company" does not apply to linked sites other than the official service of the Company.

Article 8 (Responsibility for Managing User’s User Name, etc.)

① The "User" is responsible for managing their own "User Name" and "Password," and any disadvantages resulting from a third party's use of the User's credentials due to the User's intent or neglect shall be the responsibility of the "User."

② If a "User" becomes aware that their "User Name," "Password," or other account information has been stolen or used by a third party, they must notify the "Company" immediately and follow any instructions provided by the "Company".

③ In the case of Paragraph 2, the "Company" will not be liable for damages caused by the "User" not notifying the "Company" or not following the company's instructions even after notification.

④ The "Company" has the authority to limit the usage of a "User Name" if it is connected to the disclosure of personal information, has immoral or antisocial content, or if it can confuse with the "Company" or its operator.

Article 9 (Use of Service)

① The "Company" provides the following services to its "Users."
1. Collective intelligence / Crowdsourcing translation service
2. Translation agency service (including but not limited to 1:1 professional translation service)
3. Translation contents provision service
4. Store service
5. Any other services provided by the "Company" to the "User" through further development or partnership agreements with other companies

② The "Service" is available immediately after the "Company" approves the application. However, in case the email verification process is not completed, some or all of the services may have limitations on usage.

③ The requests, translations, notes, comments, self-introductions, and other content posted by "Users" on the "Service" are all in a manner that can be publicly viewed by anyone, and due to the nature of the translation service, they will not be deleted except in special circumstances approved by the "Company."

④ The "Company" aims to provide the service to "Users" 24 hours a day (00:00-24:00), 7 days a week, except for instances when technical or business-related reasons prevent the provision of the service.

⑤ The "Company" reserves the right to temporarily suspend the provision of services due to significant operational reasons, such as regular inspections, replacement and failure of service facilities, or loss of communication. If the suspension of service provision is expected to exceed 24 hours, the "Company" will provide advance notification to the "User" in accordance with Article 10. If it is not possible to provide advance notification due to unforeseeable circumstances, the "User" will be notified thereafter.

⑥ If the "Company" is unable to provide the service due to reasons such as a change in business type, business discontinuation, or company merger, the "Company" will notify the "User" in accordance with Article 10 and compensate the "User" based on the conditions that were initially presented by the "Company."

⑦ The "Company" reserves the right to conduct regular inspections as necessary to ensure the proper functioning of the service. The scheduled time for regular inspections will be announced on the service provision screen.

⑧ The right to use the service by the "User" is non-transferable and cannot be assigned or used as collateral.

⑨ If the "Company" determines that the "User" is not using the service in accordance with normal procedures, the "Company" may intervene and take control of the User's actions. The decision to intervene is at the sole discretion of the "Company."

Article 10 (Notifications to Users)

① If the "Company" needs to provide notifications to "Users," it may do so through the email address that the "User" registered in the Service, unless otherwise stated in these Terms and Conditions.

② The "Company" will not be held responsible under Paragraph 1 if the "User" fails to verify their email address or intentionally or negligently enters a false email address, resulting in the non-receipt of notifications.

③ If the "Company" needs to make a notification to all "Users," it may use alternative methods instead of individual email notifications as specified in Paragraph 1. This may include publishing news within the "Service" or posting a notice on the notice board for more than seven days.

Article 11 (Change of Service)

① If there is a significant reason, such as operational or technical requirements, the "Company" reserves the right to modify or terminate all or part of the "Service" provided.

② If the "Company" decides to change or terminate all or part of the Service under Paragraph 1, it shall notify the "User" of the changes or termination by the registered email address. However, if the change or termination affects all Users or an unspecified number of people, the "Company" may issue a notice within the "Service" or post on the notice board to inform the Users.

③ The "Company" reserves the right to modify, suspend, change, or terminate some or all of the Services provided free of charge based on the Company's policies and operational requirements, without any separate compensation to the "User," unless otherwise provided by relevant laws.

④ When a paid service is terminated, the "Company" must notify the affected "User" who uses the Service under the provisions of Paragraph 2 and provide a refund.

Article 12 (Restriction and Suspension of Service Use)

① If the "Company" concludes that any of the following reasons have happened or may happen, it has the right to take actions such as giving a warning to the "User," limiting the usage of the Service, suspending the use of the Service, or permanently withdrawing the Service. The "Company" may redeem points proportional to the amount of damages if it incurs losses due to such actions.
1. If the "User" intentionally or negligently disrupts the regular operation of the services provided by the "Company"
2. If the "User" has breached the duties outlined in Article 14.
3. If criminal acts such as identity theft and payment fraud, illegal communication and hacking, distribution of malicious programs, and violation of access rights have occurred
4. If the "User" fails to pay the debts related to the price of products purchased through the "Company" and the use of other services by the due date
5. If the "Company" determines that it is not appropriate to continue providing services for other reasons not listed above

② The "Company" has the sole discretion to determine whether there has been a violation of Paragraph 1, and if the use of the service is suspended as a result, all benefits, except points acquired through the use of the service, will be forfeited without any compensation provided by the "Company."

③ If a "User" has not logged in for more than 3 months, the "Company" may restrict the use of the Service to protect the "User" information and the efficiency of operation. To resume the Service use, the "User" can apply for the resumption of the Service use to the "Company."

④ In the event that the "Company" decides to impose sanctions on the "User" under Paragraph 1, it may do so immediately and provide notice to the email address on record with the Company. The "User" has the right to contest the decision and may do so by sending an email to the "Company" within seven days of receiving the notice. If the "Company" determines that the objection is valid, the use of the Services will be immediately reinstated, and the benefits will be restored.

⑤ If a user or a third party has suffered damages such as privacy invasion, defamation, or copyright infringement due to the content posted by another "User," including all forms of User Generated Content (UGC) such as profile pictures, self-introductions, postings on notice boards, photographs, and videos (hereinafter, "Posting"), they may request the "Company" to remove the content and take action against the responsible "User" for the infringement. In such cases, the requester should provide details of the infringement, and the "Company" may choose to take action against the content or the "User" at its discretion.

⑥ If the "Company" determines that a "Posting" on the "Service" violates the rights of third parties, interferes with other Users' use of the service, damages the reputation of the Company, or contains content related to illegal activities or discrimination, the "Company" may take action such as blocking or deleting the "Posting" and sanctioning the User responsible for the posting, even if there was no report filed. The decision to take such action lies solely with the "Company" and is made at its discretion.

⑦ If a third party or another User takes legal action against the "User" or the "Company" based on the infringement of legal interests resulting from the User's "Posting," the "Company" may temporarily restrict access to the related "Posting" until the court makes a final decision. The person who requested action on the "Posting" will be responsible for providing information related to the legal action, explaining the final court judgment, and any other necessary details.

Article 13 (Obligations of Company)

① The "Company" is committed to complying with the law and ensuring that its services operate within the bounds of public order and decorum and strives to provide stable and uninterrupted services to its users.

② The "Company" strives to ensure the protection of the personal information collected from the "User" during the provision of the Service, and it does not disclose or distribute such information to any third party without the consent of the "User."

③ The "Company" is responsible for maintaining a secure system to protect the personal information, including credit information, of the "Users" to ensure their safe use of the "Service." Furthermore, the "Company" publicly discloses and adheres to the Privacy Policy.

④ The "Company" is obligated to compensate users for any damages resulting from false or misleading advertising, as stipulated in Article 3 of the Fair Labeling and Advertising Act.

⑤ The "Company" refrains from sending commercial advertising emails to "Users" without their prior consent.

⑥ If a "User" raises any opinions or complaints about using the "Service," the "Company" will promptly address them if they are deemed reasonable. The "Company" will communicate to the "User" the process and outcome of addressing such opinions or complaints.

Article 14 (Obligations of Users)

① The "User" is prohibited from engaging in any of the following activities.
1. Providing false information when applying for a subscription or changing their personal information
2. Stealing the personal information of others
3. Altering the information posted on the "Company's Service" or using the information obtained through the "Service" for commercial or non-profit purposes such as reproduction, publication, or broadcasting, or offering it to third parties without the prior consent of the "Company"
4. Providing a third party with an opportunity to promote the "User," receiving compensation as a promotion agency for a third party, or transferring the right to use the "Service" to another person in exchange for compensation
5. Engaging in acts that violate the rights of the "Company" or third parties, such as posting false information about the "Company" or other third parties, or infringing on intellectual property rights
6. Using the "Service" unfairly by stealing the "User Name" and "Password" of other "User"
7. Engaging in the use of the Company's paid services by utilizing the payment information, such as bank account or credit card numbers, of others without their consent
8. Posting any content that promotes joining a pyramid or terrorist organization, or posting any obscene or violent messages, videos, or audio, or disclosing or posting information that is against public order or morals
9. Transmitting or posting information, including computer programs, that is prohibited by applicable laws, such as the Information and Communication Network Act
10. Posting harmful any media that is harmful to juveniles under the Juvenile Protection Act
11. Disseminating information, sentences, figures, and voices in violation of public order or morals
12. Posting or sending messages while pretending to be an employee of the "Company" or a Service administrator or by using the name of another person
13. Posting or emailing any materials that contain computer viruses or other malicious software codes, files, or programs that are designed to disrupt or damage the normal operation of computer software, hardware, or telecommunications equipment
14. Interfering with other Users’ use of the Service by engaging in behaviors such as stalking, using abusive language, or spamming
15. Collecting, storing, or disclosing the personal information of other Users without their consent
16. Collecting information from other "Users" to post advertisements or propaganda or send spam emails to an unspecified majority
17. Modifying, reverse engineering, decompiling, or disassembling software provided by the 
"Company"
18. Using the Company's intellectual property without permission, including the Service description or Terms and Conditions of the "Company," without the Company's consent
19. Providing information in the Services to competitors or potential competitors of the "Company"
20. Providing incorrect translations, including intentional or repeated use of automatic translation machine
21. Providing inaccurate translations in exchange for rewards such as Points or badges
22. Accessing to information that is not open to "Users," such as server computer of the "Company"
23. Attempting to engage in individual transactions outside of the "Service" that have not been agreed upon in advance with the "Company" by exposing personal information or contact details
24. Violating current laws, Terms and Conditions outlined in the Services provided by the Company, and other regulations regarding the use of the Services
25. Using the Service or accessing the system in an aberrant manner, not in accordance with the Company's method of using the Service
26. Acquiring or using Points in an aberrant manner, not in accordance with the method specified by the Company
27. Damaging the reputation of the "Company" or other third parties or impeding their business
28. Interfering with any other User's use of the Services or the provision of the Services by the Company
29. Making repetitive purchases without purchasing intent
30. Purchasing and selling Mobile Vouchers to a third party for the purpose of obtaining illegal discounts
31. Engaging in other acts that may be harmful to the "Company" and the Services

② "Users" must comply with all applicable laws and regulations, as well as the Terms and Conditions of the Service provided by the "Company." They must also comply with any guidance or notices related to usage of the Service provided by the "Company," and refrain from engaging in any activities that may hinder the Company's operations. "Users" are responsible for any damages that may occur due to their violation or failure to comply with these rules.

③ "Users" are required to cooperate with the "Company" to ensure the safe provision of "Services." If the "Company" identifies any violation of these Terms and Conditions by the "User," the "User" must actively respond to the Company's request for clarification.

④ If the User violates Paragraphs 1 or 2 of this article, the "Company" may promptly delete or temporarily delete the Posting, restrict the User's use of the Service, terminate the contract, permanently withdraw, file civil/criminal complaints, or report the violation to a government agency. In such cases, if the "Company" incurs any damages, it may request compensation from the User or refund Points proportional to the amount of damages.

⑤ Prior to purchasing any products or paid services (hereinafter collectively referred to as "Products") within this Service, Users must carefully review the details and terms of the transaction provided by the "Company," and then submit a purchase order. The User is solely responsible for any damages incurred as a result of purchasing "Products" without verifying their details and terms of transaction.

⑥ When a minor "User" purchases "Products" through the Service, their legal representative must provide consent to the contract in order for a normal purchase contract for Products to be executed. If a minor User purchases a product without the consent of their legal representative, either the minor User or their legal representative may rescind the transaction.

⑦ If a "User" fails to pay the purchase price within five (5) business days (excluding Saturdays and holidays) after placing an order for "Products" through the Service, or fails to provide necessary information such as the shipping address within seven (7) days from the date of payment, the order will be regarded as rescinded and will be automatically canceled.

Article 15 (Copyright Attribution and Ownership between the Company and Users)

① In the process of receiving data according to Article 3 from the "User," the "Company" does not require the "User" to provide any copyrighted work or personal information of a third party, including the "User" or original author. The Company has no obligation to examine whether any copyrighted work or personal information exists in the data provided by the "User."

② The "Company" is not aware of whether any copyrighted work or personal information exists in the data provided by the "User," even if the User includes such content for any reason. Furthermore, if the original text, translation, or corpus data accidentally or intentionally contains or stores copyrighted work or personal information of the "User" or a third party, it is not due to the intention or negligence of the "Company."

③ If there is any copyrighted work of the "User" in the original text provided by the "User," it shall be deemed that the "User" has allowed the "Company" to use it for commercial purposes, such as by creating a translation or granting a license to a third party.

④ If the "User" includes any copyrighted work or personal information of the "User" or a third party in the original text provided for translation, it shall not be deemed that the "Company" has duplicated such copyrighted work or collected personal information.

⑤ If the "Company" finds suspected personal information in the data, it may modify or delete it arbitrarily regardless of the sensitivity of the relevant part, but it is not that the "Company" takes responsibility for personal information that exists in the original text provided by the "User."

⑥ When providing data (including original text modified according to Paragraph 2, same below) for the "Company", the "User" shall accept that the "Company" can use it to create translations or grant a license that can issue a sub-license to a third party, or duplicate, distribute, perform, exhibit, or display it for the economic benefits of the "Company" as long as it does not unfairly interfere with the rights of the "User". This license is valid worldwide and remains in effect even after the "User" ceases using the FLITTO Service.

⑦ The "Company" primitively acquires the copyrights, copyright property rights, and moral rights of all translations and corpus (a language pair of the original text and translated text) generated through the Service, while the "User" acquires a license to use the translation and corpus of the User-provided data without time or method restrictions.

⑧ The "User" may delete any copyrighted work or personal information existing in the original text provided by the "User" and then resubmit the revised data to the "Company."

⑨ The "User" must indemnify the "Company" at the expense of the "User" in the event of a legal problem arising from copyrighted work or personal information contained in the data provided by the "User" to the "Company," such as when the "Company" is sued.

Article 16 (Attribution of Rights)

① Copyright and other intellectual property rights of the "Service" belong to the "Company." However, this excludes Users’ postings and copyrighted works provided under a partnership agreement.

② The "Company" grants the "User" only the right to use their Account, "User Name," Content, and "Points" in connection with the "Service" according to the terms set by the "Company", and the "User" is not allowed to transfer, sell, or provide collateral for the right to use.

Chapter 3 1:1 Professional Translation Service

Article 17 (Use of 1:1 Professional Translation Service)

① The "Company" offers "Users" the following professional 1:1 translation service.
1. Intermediary services linking "Translators" and "Requesters"
2. An escrow service is provided to the "Translator" upon completion of the translation service and after receiving the translation fee, which is the price of the translation service, from the "Requester"

② The "Service" can be used immediately after the "Company" approves the application for 1:1 professional translation service.

③ A "Requester" can request a translation by inputting the original text to be translated, selecting the source and target languages and translation fee, and prepaying the translation fee. In addition, the payment can be revoked if there is neither a translator who fulfills the requirements nor a translator who wishes to translate the request. During this process, if a translation request is made in a fraudulent or incomplete manner, the "Company" may revoke the request and payment ex officio.

④ After registering as a 1:1 professional "Translator", the Translator reviews the translation request provided by the "Company", selects and accepts the translation work he/she will participate in, provides a sample translation and the final translation result, and diligently responds to any correction requests made by the "Requester." If the translation work or the process of receiving the translation fee is performed illegally or incompletely, the "Company" may cancel the translation work and payment at its sole discretion.

Article 18 (Copyright and Confidentiality Obligations Related to 1:1 Professional Translation Service)

① The copyright of the original text belongs to the "Requester", and if the "Requester" is not the copyright holder, the "Requester" is responsible for any problems caused by this. The "Company" has comprehensive permission to reproduce, distribute, exhibit, perform, or create, reproduce, distribute, exhibit, or perform secondary work on a translation pair consisting of a combination of original texts for translation and translations formed during the provision of the "Service."

② The copyright of the translation belongs to the "Translator", and if the "Translator" is not the copyright holder, the "Translator" is responsible for any problems caused by this. The "Company" has comprehensive permission to reproduce, distribute, exhibit, perform, or create, reproduce, distribute, exhibit, or perform secondary work on a translation pair consisting of a combination of original texts for translation and translations formed during the provision of the "Service."

③ The "Translator" has the duty to keep the original text for translation and the contents of the translations confidential, regardless of whether the translation request is accepted or not.

④ If the "Requester" and "Translator" cause damages to a third party, such as the "Company" or "Copyright Holder," because they are not the respective copyright holders of the original text and translation, the "Requester" and "Translator" shall be liable for compensation and have responsibility to indemnify the "Company" if it is responsible for compensating the third party for the aforementioned damages.

Article 19 (Duties and Responsibilities of Translators)

① If the "Requester" sets up a sample translation upon initial translation request, the "Translator's" acceptance of the work also signifies receipt of the sample translation. This is interpreted as consent to rescind the translation request if the sample translation is declined. In addition, accepting a sample translation constitutes agreement that the translation request may be rescinded based on the "Requester's" intent at the time the sample translation was provided.

② If the "Requester" makes a request for correction of the final translation result, the "Translator" shall respond as faithfully as possible. If the "Requester" is unable to achieve the intended purpose with the translation result because the "Translator" did not respond faithfully to the request for correction, the "Requester" may cancel the translation request.

③ In the course of the "Company" paying the "Translator" the translation fee, the "Translator" pays various fees and expenses to a third party other than the "Company" for reasons such as currency exchange and withdrawal. Any issues in this regard should be resolved by the "Translator" with the third party.

④ The "Company" may disqualify the "Translator" from using the 1:1 professional translation service at any time.

⑤ Payment may not be made even upon approval in case of any violation of the Company's Terms and Conditions or regulations stipulated for translators in the overall process of translation. Civil actions such as requests for refunds of payments in addition to criminal charges including tortious interference or fraud, may be taken against abusive users.

Article 20 (Duties and Responsibilities of Requesters)

① The "Requester" should review the sample translation result within the designated time after it is registered in the system. If the cancellation request is not entered into the service by the elapsed time, the result of the interim review will be deemed accepted, and after that, the translation cannot be canceled.

② The "Requester" shall review the final translation result within the designated time after it is registered in the system. If the final approval of the deliverables is not decided until after the deadline has passed, it will be considered final approval.

Chapter 4 Store Service

Article 21 (Use of Store Service)

① The "Company" performs the following duties in relation to the store service.
1. Disclosure of information regarding "Products" and execution of a purchase agreement
2. Delivery of "Products" for which a purchase agreement has been executed
3. Other duties set by the "Company"

② In the event of out-of-stock or modifications to the technical specifications of "Products," the "Company" may modify the contents of "Products" to be provided under future contracts. In this case, the modified "Products" and delivery date are specified and promptly communicated to the location where the current "Products" are posted.

③ If the contents of the Service contracted by the "User" to be provided by the "Company" are modified for reasons such as out-of-stock or change in technical specifications of "Products," the "Company" promptly notifies the "User" of the reason via the email address provided at the time of registration or mobile phone number provided at the time of the product purchase.

④ In the case of Paragraph 1, the "Company" shall not be responsible if the "User" fails to verify the email address or intentionally or negligently inputs a false email address and does not receive notification.

⑤ In the case of Paragraph 3, the "Company" compensates the "User" for actual damages for which a causal relationship has been established. However, the "Company" is not held liable if it can demonstrate that there was no intent or negligence.

Article 22 (Purchase Request)

"Users" apply for purchases in the "Sales Channel" using the following or similar methods, and the "Company" must provide the following information in a clear and concise manner when "Users" apply for purchases.
① Selection and confirmation of "Products" for purchase
② Selection of a payment method and input of payment details
③ Consent to the confirmation of the "Company" related to the "Product" purchase request and related confirmation

Article 23 (Establishment of Purchase Contract)

① The "Company" may not accept a purchase request pursuant to Article 22 if any of the following subparagraphs apply.
1. If the request contains false statements, omissions, or errors
2. If a minor purchases items prohibited by the Youth Protection Act, such as cigarettes and alcohol
3. If the transaction is purchased for the purpose of commercial activity (resale) or if the transaction is determined to be a purchase for commercial activity (resale)
4. If it is judged that accepting the purchase request is significantly impeding the "Company's" technology
5. If it is determined that approval is impossible for other reasons attributable to the "User"

② The time at which the "User" enters into the purchase contract is when the "Company" indicates the conclusion of the purchase in the purchase procedure.

Article 24 (Payment Method)

① The purchase of "Products" from the "Service" can be paid for using any of the following methods. However, the "Company" does not charge a nominal commission for the "User's" payment method.
1.    Payment via PayPal
2.    Payment using "Points"
3.    Any other payment methods provided by the "Company" to the "User" through further development or partnership agreements with other companies.

②  When using the payment method in Paragraph 1 to purchase "Products," the "User" must use the payment method in their name and may not arbitrarily use another person's payment method. By arbitrarily using another person's payment method, the "User" is liable for any losses and damages incurred by the "Company," the legitimate holder of the payment method, and any third party associated with the payment.

③ The "User" must bear the responsibility and any disadvantages arising from the information entered by the "User" in connection with the payment of the purchase price of "Products."

④ When making a purchase, the "User" must use a payment method that they have the legal right to use, and the "Company" can validate whether or not this is the case. In addition, the "Company" may suspend the transaction until the legality of the "User's" payment method has been confirmed or cancel the transaction.

⑤  According to the Company's policies, mobile vouchers can only be purchased with "Points."

Article 25 (Supply of Products)

① Unless there is a separate agreement between the "Company" and "User" on the supply of "Products", the "Company" takes the necessary steps, such as order production, packaging, and others, to promptly deliver "Products" to the "User" from the date the "User" entered the contract.

② If there is a separate agreement between the "User" and the "Company" regarding the schedule of the supply of "Products," it will take precedence over Paragraph 1. In such cases, the "Company" ensures that the "User" can track the delivery process and progress of "Products."

③ The "Company" shall specify the delivery method, responsible party for delivery costs according to the method, and the delivery period according to the method for the Products, etc. purchased by the User. If the "Company" exceeds the agreed-upon delivery period, the User is entitled to compensation. However, if the "Company" can demonstrate that there was no intent or negligence, compensation will not be granted.

④ Notwithstanding the content of this Article, in the case of a "Mobile Voucher," the "Recipient" may request an exchange through the exchange location designated by the "Company" to receive "Products."

Article 26 (Refunds)

① If the "User" cannot receive or use the "Products" requested for purchase due to reasons such as being defective or damaged, the "User" may request an exchange or refund. The "Company" must promptly process the exchange or refund within seven (7) days after the receipt of the request. However, if there are justifiable reasons for the delay in processing, the "Company" must provide the "User" with an explanation.

② In the case of "Mobile Vouchers," it is possible that some or all of the "Products" subject to exchange may be out of stock at exchange locations. If the purchasing "User" is informed of the situation when requesting an exchange, the "User" may request a refund or rescind the order.

Article 27 (Subscription Withdrawal and Others)

①  A "User" who has entered into a contract with the "Company" to purchase "Products" may withdraw the subscription within seven (7) days of the contract's conclusion. However, if the supply of "Products" occurs after the contract's conclusion, it may be withdrawn within seven (7) days of the date the "Products" are supplied or the supply commences.

② The "User" is not allowed to return or exchange the "Products" after receipt of delivery if any of the following situations occur.
1. If the "Products" are lost or damaged due to the negligence of the "User" (except when the packaging is damaged for the purpose of checking the contents of the Products in which case, it may be withdrawn).
2. If the value of "Products" has decreased substantially due to the use or partial consumption by the "User"
3. If the value of "Products" has diminished to the point where resale is difficult due to the passage of time
4. If a product with the same performance can be replicated, and if the packaging of the original product is damaged
5. Other cases mandated by Presidential Decree for the security of transactions

③  If the "Company" has not clearly indicated in a readily accessible location that withdrawal of subscription is restricted, or has not provided trial products, then the "User" may withdraw their subscription even if their situation falls under Items 2 to 4 of Paragraph 

④ In cases where the content of the "Products" is different from the indication or advertisement, or if they are executed differently from the contract, the "Users" can withdraw their subscription within three months of the delivery of "Products." Alternatively, they can withdraw within 30 days from the date they became aware of the issue, even if the delivery date has passed, regardless of the provisions of Paragraphs 1 and 2.

⑤ However, once "Mobile Vouchers" have been issued, "Users" cannot withdraw their subscription.

⑥ Upon receiving returned "Products," the "Company" will issue a refund for the purchase price within three (3) business days. If the "User" paid for the "Products" using a credit card or electronic currency, the "Company" will immediately request the payment method provider to suspend or cancel the payment claim for the returned "Products."

⑦ If the "User" withdraws their subscription, they are responsible for the cost of returning the products, unless the products were delivered in a condition that differed from what was indicated or advertised, or if the contract was not performed as expected. In such cases, if the user withdraws their subscription, the "Company" will be responsible for covering the cost of returning the products.

Chapter 5 Points and mobile vouchers, etc.

Article 28 (Points)

① "Points" may be awarded to users by the "Company" for using services and participating in translation and events.

② The "User" can use "Points" as a sole payment method or in combination with other payment methods when using the "Service," subject to the procedures and conditions specified by the "Company."

③ Details of the grant and use of the "Points" shall be in accordance with the policies separately set by the "Company," and the "Company" shall notify the "User" through the website operated by the "Company."

④ The Company may limit the scope of some "Points" as per its own policies.

⑤ The "User" is only allowed to use the "Points" for their personal use of the "Services" and is strictly prohibited from selling or transferring the "Points" to any third party under any circumstances.

⑥ If the "User" has acquired "Points" through unfair or illegal means, the "User" is not allowed to use the "Points," and the "Company" has the right to collect or withdraw the "Points."

⑦ The "Company" may adjust the amount of "Points," either all or in part, after providing prior notice, for the efficient operation of the "Services." In cases where the "User" is at fault, such as violating Article 14, the "Company" may adjust the "Points" without prior notice.

⑧ "Points" earned or purchased by the "User" will be valid for a period of up to five (5) years (sixty (60) months) from the month of acquisition, and they can be used within this period.

⑨ "Points" for which the valid period has expired shall be automatically discarded on the basis of first-received, first-discarded each month.

⑩ If the "User" and "Company" mutually terminate the service agreement, or if the "User" requests a membership withdrawal and the "Company" completes the process, any remaining "Points" will be immediately discarded and cannot be recovered when the "User" signs up for the "Service" again.

Article 29 (Points Refund)

① If the "User" accidentally overpays or makes a mistaken payment, the "Company" will refund the equivalent amount of "Points." However, any fees incurred during the refund process will be the responsibility of the "User."

② The following procedure is applicable when "Points" are refunded due to reasons attributed to the "User," such as a change of mind.
1. The "Company" will only issue refunds for "Points" in the minimum transaction unit as presented on the store. If the remaining balance of "Points" after use is less than the minimum transaction unit, no refund will be issued by the "Company."
2. The "User" is responsible for any fees incurred during the refund process.

③Notwithstanding the provisions of Paragraph 2, the total amount paid by the "User" is refunded under each of the following subparagraphs.
1. If the "User" has no history of using the "Service" after completing the payment
2. If the "Service" is not available due to the Company’s fault, such as "Service" failure
3. If a refund is due to the reason stated in Subparagraph 1, the "User" is responsible for any fees incurred. If the refund is due to the reason stated in Subparagraph 2, the "Company" will bear the fees incurred.

④ If the "User" violates the terms of Article 14, and as a result, the "Company" restricts the "User's" use of the Service or terminates the contract unilaterally, the "Company" is not responsible for refunding the "Points" equivalent to any damages suffered by the "User."

⑤ If the "User" terminates the service contract or withdraws the Service, they must request a refund for the remaining "Points." Failure to request a refund in such cases will result in the "Company" having no obligation to refund any remaining "Points."

⑥ If the "User" has acquired "Points" through both purchasing and activities within the Service, and requests a refund, the "Points" to be refunded will be calculated using the purchased "Points" first.

⑦ When making a refund, the "Company" will use the payment method used by the "User" for the purchase, but if that is not possible, the "Company" will use an alternative method determined by itself.

⑧ The "Company" is responsible for processing the refund within seven (7) business days in principle. However, if the delay in processing is due to a third party, such as a credit card company or PayPal, or if the "User" is responsible for the delay, the delay does not count towards the processing period.

Article 30 (Validity Period, Restrictions on Use, and Inquiries on Mobile Vouchers)

① The operation of the Gifting Mobile Voucher component of the "Service" is outsourced to Wincube Marketing Co., Ltd. The validity period and restrictions on use of these vouchers are subject to the regulations set by Wincube Marketing Co., Ltd.

② For any inquiries related to the Gifting Mobile Voucher, please contact the Gifting Customer Center at 1666-5046.

Article 31 (Cashable Withdrawal Products)

① The conditions to withdraw cashable withdrawal products are subject to change and are determined by the separate policies and guidelines of the Company. 

② Withdrawal of cashable withdrawal products may require a Korean won bank account or a PayPal account, depending on the User's nationality settings.

③ If it is confirmed that the "User" violated these Terms and Conditions or acquired the cashable withdrawal products inappropriately, the "User" is responsible for returning the withdrawal amount to the "Company," even after the withdrawal of the cashable withdrawal product, such as when it is confirmed that the User's translation result was generated by an automatic translation machine. 

Chapter 6 Miscellaneous

Article 32 (Termination of Service Contract)

① The "User" can request to terminate the service contract anytime through the website or application's settings menu, and the "Company" will process the request promptly.

② If the "User" breaches the terms outlined in Article 14, the "Company" reserves the right to terminate this contract without prior notice. If the breach results in any damages to the Service's operation, the "User" may be held accountable for both civil and criminal liabilities.

③ If the "User" terminates the service agreement, they will lose access to all existing translation data and their "Points" will be forfeited.

④ When the User terminates the contract, the Company encrypts and stores the User's email information solely for the purpose of preventing re-subscription. All User data, except for the encrypted email information, is deleted. However, in the case of a translation that has been accepted by the Requester or has a participating Translator, or data that has already been processed into a translation pair, it will remain in the "Service" for the continued use of the Requester, Translator, and the "Company."

Article 33 (Disclaimer)

① The "Company" cannot be held responsible for any damages to the "User" resulting from the inability to provide the "Service" due to the following reasons.
1. If a natural disaster or uncontrollable circumstances occurs
2. If the "Service" is not available due to reasons caused by the "User"
3. If a third party that has a service partnership agreement with the "Company" intentionally disrupts the provision of the "Service"
4. If the "Company" is unable to provide the "Service" due to other events such as DDOS attacks, IDC failure, line failures of the telecommunications carrier, or equivalent force majeure

② Unless explicitly stated in a separate agreement, the "Company" does not provide any guarantees regarding the quality or reliability of translations, nor does it guarantee the reliability or accuracy of any information, data, or facts posted by "Users" in connection with the Service. Additionally, the "Company" is not responsible for any damages caused to "Users" as a result of such circumstances.

③ The "Company" will not be held responsible for any transactions conducted between "Users" or between Users and third parties through the Service.

Article 34 (Settlement of Disputes)

① The "Company" provides a channel for Users to submit their legitimate opinions or complaints through email (help@flitto.com) and takes appropriate actions to compensate them for any losses incurred.

② The "Company" prioritizes handling complaints and opinions submitted by "Users." However, if it is not possible to process them promptly, the reason for the delay and the expected processing schedule will be communicated promptly to the User.

③ If a "User" files a claim for damages in an e-commerce dispute with the "Company," the matter may be mediated by the Fair Trade Commission or a dispute mediation institution appointed by the mayor or governor.

④ When a "User" mistakenly designates a "Recipient" for a "Mobile Voucher" and the recipient uses it, any dispute that may arise between the "User" and the "Recipient" will not involve the "Company." It is the responsibility of the "User" and the "Recipient" to resolve the matter independently.

⑤ If a "Recipient" of a "Mobile Voucher" decides to transfer the voucher to a third party using a method that is not provided by the "Company," and a dispute arises between the "Recipient" and the third party regarding the right to use the voucher, the "Company" is not responsible for resolving the issue, and the "Recipient" and the third party must independently settle the dispute.

Article 35 (Governing Law and Jurisdiction)

① Lawsuits between the "Company" and the "User" shall be subject to the jurisdiction of the courts of the Republic of Korea and governed by the laws of the Republic of Korea.

② In case of any disputes between the "User" and the "Company," the jurisdiction shall be the Seoul Central District Court of Korea.

Additional Clause

These Terms and Conditions will become effective on April 26th, 2023. However, for new Users who register after the announcement of these Terms and Conditions but before the effective date, these Terms and Conditions will apply immediately upon their registration.

FLITTO Privacy Policy

FLITTO INC. (hereafter referred to as the Company) has established and disclosed this Privacy Policy to protect the personal information of users who use the Company's services in accordance with relevant laws and to respond promptly and effectively to complaints regarding personal information. The Privacy Policy will always be prominently displayed on the Company's website, and any changes made to it will be communicated to website visitors along with the reasons for the revision.

1. Items of collected personal information

① The following personal information is collected by the Company for membership registration, customer consultation, and service provision.
1. ID, password, email address, Location information, country information, mobile phone number
2. Additional items provided by partners for the purpose of membership registration approval in accordance with the selected method of membership registration

② The following information may be generated and collected automatically during the course of using the Company’s service.

－ IP address, cookies, visit date and time, service usage records, delinquent usage records, device information, browser type

③ The Company may collect additional personal information from service users for event application, use of customized services, use of the store, and complaint handling. However, this is only applicable to service users, and the Company will obtain separate consent from the users before collecting any additional personal information.

④ When using paid services, the following payment information may be collected during the point payment process.

－ When paying with a credit card: Name of card issuer, card number, method of payment, transaction number

－ When paying by PayPal: PayPal ID, PayPal transaction number

－ When paying by Alipay: Alipay ID, Alipay transaction number

⑤ The Company collects the following personal information in order to pay translators their translation fees. (For point cashout, registration of professional translation fee payment method, income tax withholding declaration, and identity verification purposes)

－ Name of bank, account holder name, account number, resident registration number/alien registration number, mobile phone number (The mobile phone number verified by NICE Information Service at the time of personal identity verification for the store is used.)

⑥ The Company collects the following personal information in order to evaluate professional translators for service provision.

－ Required: Email

－ Optional: Academic background (name of educational institution, major), qualification information (qualification name, issuing institution, score/level), language score, overseas residence experience (country of residence, duration), possessed skill, project career details (project name, client company name, duration), copy of certificate

⑦ The Company collects the following personal information to prevent duplicate membership registration and unlawful use of points.

－ Required: Email address, mobile phone number

－ Optional: Gender, birth date, country information

2. Purpose of collection and the use of personal information

The Company only uses the collected personal information for the following purposes, and if the purpose is changed, prior consent is obtained.

① Membership registration and management:
Identifying registered users, confirming intent to register and age, preventing wrongful use by delinquent members, taking measures to restrict use by members who violate the terms of use, restricting behaviors that disrupt efficient service operations or wrongful use of service, processing user inquiries and complaints, delivering announcements, saving records to settle disputes, confirming intent to delete account, and others

② Provision of services and payment of fees:
Provision of standard/customized services, delivery of products, delivery of contracts and invoices, verification of identity and age, purchase and payment, collection of fees, etc.

③ Complaints handling:
Identification of user, affirmation of complaint, contact/notification for fact-finding, notification of the processing result

④ New service development:
Improvement of existing services, development of new services and customized services

⑤ Use in marketing/advertising:
Provision of customized advertisements, provision of services and advertisements based on statistical characteristics, confirmation of service validity, provision of event information and participation opportunities, provision of advertisement information, identification of access frequency, statistics on member's service use, etc.

⑥ Exchange of points and professional translation fee payout:
Point exchange amount, professional translation fee account transfer, online account registration, withholding tax declaration agency, etc.

⑦ Use of pseudonymous information:
Pseudonymization and use of pseudonymous information in statistical writing, scientific research, recordkeeping for public interest, etc.

3. Period of preservation and use of personal information

① The Company aims to minimize the use of the user's personal information during the period between membership registration and service provision. When a user withdraws from the service or loses their membership status, their personal information is promptly deleted and destroyed without requiring a separate request. However, the user's information will be kept until the end of the specified period if it falls under paragraphs 2 or 4 as described below.

② To prevent fraudulent sign-up and service disruption, the Company encrypts and retains user information such as email address, user name, mobile phone number, IP address, identify verification value, and disciplinary record for six (6) months after membership cancellation. However, the information is deleted and destroyed after six (6) months unless there are legal or policy requirements to reserve the information.

③ The Company retains ID, password, email address, IP address, cookies, date and time of visit, and service use records until the investigation or examination is concluded in cases of ongoing investigations or examinations due to violations of related laws. Additionally, the Company keeps this information until the bond/debt relationship is settled if the bond/debt relationship due to service use remains in effect.

④ The retention period for personal information collected by the Company is determined by applicable laws and regulations. The Company will only use the collected personal information for the purposes for which it was collected and will not retain it longer than necessary. The retention periods for personal information are as follows.

- Member's date and time of using telecommunication, start/end time, other party's member registration number, frequency of use, origin base station location tracking data (Communications Secrets Protection Act, one (1) year)

- Computer communications, Internet log data, access site tracking data (Communications Secrets Protection Act, three (3) months)

- Records regarding contract or subscription cancellation, etc. (Act on the Consumer Protection in Electronic Commerce, Etc., five (5) years)

- Records regarding fee payment and provision of goods, etc. (Act on the Consumer Protection in Electronic Commerce, Etc., five (5) years)

- Records regarding consumer complaints or dispute resolution (Act on the Consumer Protection in Electronic Commerce, Etc., three (3) years)

- Records regarding personal location information (Act on Protection and Use of Location Information, six (6) months)

- Ledgers and evidential documents on all transactions stipulated by tax law: Five (5) years retention period as specified by the “Framework Act on National Taxes”

⑤ The Company administers the personal information of users who have not utilized the service for one (1) year or a user-specified period by retaining separately or deleting the information.

4. Delegation of the processing of personal information

① The Company delegates the following personal information processing tasks to ensure efficient personal information processing.

② The Company only discloses the personal information of its users to government authorities like courts when it is required by law, such as court mandates.

③ The Company may share personal information with lawyers and government authorities in order to prevent and investigate wrongful use that may cause harm to the Company, its services, or registered users, such as phishing, or to take disciplinary measures in response to such activities.

5. Use and provision of personal information within the scope compatible with the original purpose of collection

The Company may use or disclose personal information to a third party without the user's consent, based on the following criteria and the original intent of collection.

① Relevant to the original intent of collection: The determination of whether to use or disclose personal information to a third party without the user's consent is based on whether the original purpose of collection and the additional use or provision are similar in nature or compatible with each other

② Possibility of predicting the further use or provision of personal information given the conditions under which the information was collected or the processing practices: The determination is based on factors such as the relationship between the personal information manager and the user, the level of technology and its development rate, and the commonly accepted practices that have been established over a prolonged period

③ Unreasonable violation of the user's rights: The determination is made based on whether the additional purpose of use unreasonably infringes on the user's interests to a significant extent

④ Necessary safety measures, such as pseudonymization or encryption: The determination is based on precautionary measures taken in light of the possibility of infringement

6. External links

This Privacy Policy is solely applicable to the services provided by the Company. In the event that users access external websites through a link provided while using the service, the Company will not be held responsible for the protection of personal information on the external website. Therefore, users are advised to review the Privacy Policy of the external website before using it.

7. Exercising user rights and responsibilities

① Users can exercise the following rights pertaining to the protection of personal information against the Company at any time.

- Request access to personal information

- Request correction of any errors

- Request deletion

- Request processing suspension

② Users can exercise their rights under Paragraph 1 by submitting a request in writing, via email, or facsimile, using Form 8 of the Enforcement Rules of the Personal Information Protection Act to the Company. The Company will promptly respond to and handle such requests.

③ If a user requests the correction of an error or deletion of personal information, the Company will refrain from using or disclosing the information until the requested corrections or deletions are completed.

④ However, the exercise of rights such as requesting to view, correct, delete, and suspend personal information of users may be restricted in accordance with relevant laws such as the Personal Information Protection Act.

⑤ To ensure that requests for viewing, correction, deletion, or suspension of processing are made by the appropriate individual, the Company will verify the identity of the requester as the subject of information or an authorized agent.

⑥ Users may also exercise their rights under Paragraph 1 through an agent, such as a legal representative or a trusted third party. In such cases, the user must submit a power of attorney in accordance with Appendix 11 of the Enforcement Rules of the Personal Information Protection Act.

8. Destruction of personal information

① Once the personal information is no longer necessary, either due to the completion of the processing purpose or the expiration of the personal information retention period, the Company will immediately delete the data.

② However, in cases where personal information must be retained beyond the user-consented retention period or the original processing purpose due to compliance with other laws and regulations, the Company will relocate the data to a separate database (DB) or store it in a different storage location.

③ The Company follows a specific destruction procedure and method for destructing personal information, which will be outlined below.
1. Destruction procedure: The Chief Privacy Officer approves the destruction of personal information carried out by the Company.
2. Destruction method: The personal information stored in electronic files is destructed by the Company in a way that prevents any reproduction. Similarly, the personal information stored in paper documents is destroyed by shredding or incineration.

④ The Company classifies accounts of users who have not used the service for one (1) year or a period mutually agreed upon with the user as inactive and stores their personal information separately. The personal information stored separately is retained for a period of four (4) years and then securely discarded.

⑤ Users who do not wish to have their account converted to a dormant account may log into the service before the conversion takes place. If an account has already been converted to a dormant account, users may still use the standard service by logging in and restoring the account with their permission.

9. Chief Privacy Officer

① The Company has appointed a Chief Privacy Officer who is responsible for overseeing the processing of personal information and handling complaints and damages related to the processing of personal information.

－ Chief Privacy Officer
Name: Lee Jeongsu
Position: CEO
Contact: Telephone: +82 2 512 0142 Email: help@flitto.com

－ Privacy Officer
Department name: Operations Team
Officer: Kim Jingu
Contact: Telephone: +82 2 512 0142 Email: help@flitto.com

② Users can direct inquiries, complaints, and requests for damage mitigation related to personal information protection to the Chief Privacy Officer or the department responsible for handling personal information protection. The Company will respond to these inquiries promptly and manage them appropriately.

③ The following organizations can be contacted to report or seek advice on any personal information violations.

- Personal Information Infringement Report Center (privacy.kisa.or.kr / 118 without area code)

- Cyber Investigation Division, Supreme Prosecutor's Office (www.spo.go.kr / 1301 without area code)

- Cyber Investigation Bureau, Korean National Police Agency (police.go.kr / 182 without area code)

10. Measures to safeguard personal information

The Company takes the following precautions to protect personal information.

① Administrative measures:

－ Development and implementation of an internal management plan for the secure handling of personal information

－ Regular training of employees

② Technical measures:

－ Controlling access to personal information and restricting access authorities

－ Application of encryption technology that enables the secure storage and transmission of personal information, or measures corresponding thereto

－ Storage of access logs and measures to prevent forgery and falsification to respond to incidents of personal information infringement

－ Installation and renewal of personal information security programs

③ Physical measures:

- Physical safeguards, such as creating storage facilities for the safekeeping of personal information or installing locking devices

11. Matters regarding installation, operation, and rejection of automatic personal information collection devices

In order to offer personalized services to users, the Company uses cookies to store and retrieve usage information. Cookies refer to a small amount of data sent by the server that operates the website to the user's computer browser and may be stored on the user's computer hard drive.

① Purpose of using cookies: The Company analyzes the access frequency and duration of visit of both members and non-members to provide targeted marketing and personalized service. This is done by identifying users' preferences and areas of interest, monitoring traces, and determining the degree of participation in various events and number of visits.

② Installing, operating, and rejecting cookies: Users have the option to decline the installation of cookies. However, choosing not to install cookies may limit their ability to use certain services that require login.

－ How to configure (using IE): Tools in the browser's menu bar > Internet Options > Privacy > Block Site

③ Refusing to store cookies may cause difficulties in using certain services.

12. Matters regarding collection, utilization, and rejection of behavioral information

① The Company allows "advertising business operators" to collect and process "advertising identifiers" of its service users for the purpose of providing personalized services, online advertisements, and other benefits. The "advertising business operators" will directly collect "behavioral information" of users by monitoring the collected "advertising identifiers," and use this information to provide personalized advertisements to each service user during the use of the Company's services.

② If users prefer not to view customized advertisements, they can disable the collection of "Advertising Identifiers" through their mobile phone settings, as described below.

- Android OS: Settings > Google > Ads > Toggle off the switch for “Opt out of Ads Personalization” or Select the “Delete Advertising ID” button on the page to proceed

- iOS: Settings > Privacy > Apple Advertising > Toggle off the switch for “Personalized Ads”

13. Changes to the Privacy Policy

This Privacy Policy goes into effect on April 26th, 2023. 

 

Terms and Conditions of FLITTO Location Information Service

Article 1   (Purpose)

① These terms and conditions establish the respective rights, duties, and responsibilities of FLITTO Inc. (referred to as the "Company") and users of the Company's location-based services (referred to as the "User") concerning the use of personal location information. These terms also include other relevant information related to the Company's location-based service business.

② The User acknowledges and agrees to these Terms and Conditions by clicking the "Agree" button, confirming that they have read, fully understood, and consent to the application of the terms set forth by the Company for the location-based service business.

Article 2   (Effect and Modification of Terms and Conditions)

① The effectiveness of these Terms and Conditions is established when the User agrees to them, registers for the service in accordance with the Company's prescribed procedure.

② If the User accepts these Terms and Conditions by clicking the "Agree" button online, it is considered that they have read, comprehended, and agreed to be bound by them.

③ The Company is allowed to make modifications to these Terms and Conditions as long as it complies with relevant laws, such as the Act on the Protection and Use of Location Information, the Contents Industry Promotion Act, the Act on the Consumer Protection in Electronic Commerce, and the Framework Act on Consumers.

④ If the Company decides to modify these Terms and Conditions, it must notify the current Terms and Conditions, the revised Terms and Conditions, the date of application of the revised Terms and Conditions, and the reason for the revision with the current Terms and Conditions from ten (10) days before the effective date for a considerable period after the effective date. In case the revision is not favorable to the User, the Company must post the modification on the service website at least thirty (30) days before the effective date and keep it posted for a considerable amount of time after the effective date. Alternatively, the User must be notified electronically (via email, SMS, and others) of the revision.

⑤ If the Company notifies the User as stated in the previous section and the User does not express their refusal within seven (7) days after the effective date of the revised Terms and Conditions from the date of notice or notification, the User is deemed to have accepted the revised Terms and Conditions. However, if the User does not agree with the revised Terms and Conditions, they may terminate the service agreement.

Article 3   (Other Rules than the Terms and Conditions)

Matters not addressed in the Terms and Conditions shall be governed by relevant laws such as the Act on the Protection and Use of Location Information, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Framework Act on Telecommunications, and the Telecommunications Business Act, as well as the Company's other regulations such as the Terms and Conditions of Service and Privacy Policy.

Article 4   (Service Fees)

The Company's location-based service is generally provided free of charge and without additional fees, unless otherwise specified. In cases where a separate fee is required, the "Company" will inform the User in advance about the fee and the terms of use, and obtain their consent.

Article 5   (Content of Service)

The location-based services offered by the Company are based on the User's current location or the surrounding area and are provided by collecting location information directly or from location information providers. These services include the following.

① Geo Tagging Service that saves the location information of the user or user's device included in postings

② A location-based translation service that utilizes location information to search for and provide translated content according to the User's or terminal's location

③ Additional location-based services related to Paragraphs 1 and 2 of this Article

Article 6   (A Method of Collecting Location Information)

The Company collects location information using various methods including GPS information collected through GPS-enabled devices, Wi-Fi information collected through Wi-Fi-enabled devices, real-time base-station (Cell ID) location information collected through mobile devices, and location information API provided by electronic terminal operating systems such as smartphones and tablet PCs.

Article 7   (Rights of Users)

① The Company shall collect, use, and disclose location information according to the Privacy Policy posted on flitto.com.

② Users have the option to modify their location-based services settings, which includes reserving their consent to the collection of location information, the use and purpose of personal information provision, the scope of recipients of location information, and some of the location-based services.

③ Users have the right to withdraw their consent for the provision of location-based services and the provision of personal location information to third parties, either in whole or in part. The User can request the revocation of consent at any time, and the Company will take immediate measures to delete the collected personal location information and related usage records upon receiving such a request.

④ Users have the right to withdraw their consent to the collection, use, and disclosure of their location information in whole or in part by explicitly changing the configuration settings of their device.

⑤ Users may request the Company to display or notify the following data, as well as request correction if any of the data is inaccurate. In this case, the Company cannot deny the request without a valid reason.
1. Materials verifying the collection, use, and provision of User location information
2. The purpose and content of the User's personal location information provided to a third party pursuant to the Act on the Protection and Use of Location Information or other applicable laws and regulations

⑥ At any time, users may request the Company to temporarily suspend the collection, use, or provision of personal location information. The Company cannot deny the request, and it must have the technical capability to fulfill the user's request.

Article 8   (Retention Basis and Retention Period for Materials Verifying the Use and Provision of Location Information)

In accordance with Article 16-2 of the Act on the Protection and Use of Location Information, the Company is required to automatically record and retain materials verifying the collection, use, and provision of location information for six (6) months. If a user revokes their consent to the use or provision of personal location information in whole or in part, the Company must immediately delete the relevant data unless required by law to keep it. If consent is only partially revoked, the corresponding data is destroyed. However, location information included in a User's posting will be retained as long as the posting is maintained, unless the User requests its deletion.

Article 9   (Modification and Suspension of Services)

① The Company reserves the right to limit, modify, or suspend all or part of the service in the case of unforeseen circumstances or legal barriers, such as changes in location information provider policies.

② If there is a service interruption in accordance with the previous clause, the Company will notify Users through the Internet or in advance.

Article 10   (Restriction and Suspension of Service Use)

① The Company may restrict or suspend the User's access to the service for any of the following reasons.
1. If the User intentionally or recklessly interferes with the operation of the Company's service
2. In unavoidable circumstances due to service inspection, maintenance, or construction
3. In the event that a telecommunications service provider in accordance with the Telecommunications Business Act suspends service
4. In the event of a service disruption due to a national emergency, failure of the service facility, or excessive service use
5. In the event that the location-based service cannot be maintained due to other company circumstances or for legal reasons, or if the Company considers it inappropriate to continue providing the service for substantial reasons

② If the Company restricts or suspends a User's access to the service based on the reasons mentioned in the preceding paragraph, it is required to provide a clear explanation to the User regarding the reason and the suspension duration.

Article 11  (Use of Personal Location Information and Provision to Third Parties)

① The "Company" only uses personal location information for location-based services after obtaining the User's consent and in accordance with these Terms and Conditions.

② The Company does not disclose or provide the User's personal location information to any third party without the explicit consent of the User.

③ In cases where the Company provides personal location information to a third party for a service, the User is informed in advance of the recipient, date, time, and purpose of the provision, and consent is obtained.

④ When the Company is required to disclose location information to a third party in accordance with the Act on the Protection and Use of Location Information or other applicable laws and regulations, Users have the option to receive immediate or collective notification based on their preference.

⑤ Users have the right to request access, notification, and correction of any errors in the purpose and content of location information provided to third parties, as permitted by law.

Article 12 (Rights of Legal Representatives)

① If the Company collects, uses, or provides location information of a User who is under the age of 14, it must obtain consent from a legal representative in accordance with the relevant provisions of the Act on the Protection and Use of Location Information, such as Articles 18-1, 19-1, 19-2, and 21. In this case, the legal representative will have all the rights of the User under Article 6 of the Act.

② Notwithstanding the preceding paragraph, the Company is permitted to collect, use, or disclose the location information of Users under the age of 14 without the consent of a legal representative in the situations outlined below.
1. When it is required for the settlement of charges related to the provision of location information and location-based services
2. If personal location information of a specific individual is processed and provided in an unidentifiable form for statistical purposes, academic research, or market research

Article 13 (Rights of a Guardian of a Child Aged 8 or Less)

① If a guardian of a child aged 8 or less (hereinafter "Child Aged 8 or Less) agrees to the collection, use, or provision of personal location information for the purpose of protecting the child's life or body, the Company assumes that their consent has been given.
1. A child aged 8 or less
2. An adult guardian
3. A person with a mental disability under Article 2-2-2 of the Act on Welfare of Persons with Disabilities and a severely disabled person under Article 2-2 of the Act on the Employment Promotion and Vocational Rehabilitation of Persons with Disabilities (confined to those registered as a person with a disability in accordance with Article 32 of the Act on Welfare of Persons with Disabilities)

② A guardian of a child aged 8 or less specified in Paragraph 1 refers to a genuine protector of a child aged 8 or less who pertains to each of the following.
1. A legal representative of a child aged 8 or less or a guardian specified in Article 3 of the Act on the Guardianship of Minors in Protective Facilities
2. A legal representative of an adult guardian
3. A legal representative of a person referred to in Paragraph 1-3 or the head of a residential facility for people with disabilities under Article 58-1-1 of the Act on Welfare of Persons with Disabilities (limited to facilities established and operated by the government or local governments), the head of a social rehabilitation center for people with mental disabilities under Article 3-4 of the Mental Health Act (limited to facilities established and operated by the government or local governments), and the head of a mental healthcare facility under Article 3-5 of the Mental Health Act

③ When a guardian consents in accordance with Paragraph 1, they must provide documents that prove their guardianship along with their signed consent when submitting it to the Company.

④ If a guardian gives consent in accordance with Paragraph 1, the rights of Users under Article 6 shall apply mutatis mutandis, and in that case, the "User" shall be considered as the "guardian."

Article 14 (Information on the Company and Personnel in Charge of Managing Location Information)

The following are the contact details of the Company including its name, address, telephone number, and other relevant information. The Company shall appoint a department head responsible for providing location-based services as the Location Information Manager to ensure proper management and protection of location information and to facilitate the resolution of complaints related to personal location information. If any issues arise in relation to location-based services, please use the contact information provided below.

Business name: FLITTO Inc.

Representative: Lee Jeongsu

Address: 9th floor, 211, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea

Telephone: +82 2 512 0142

Email: help@flitto.com

Article 15 (Compensation for Damage)

① If Users suffer any damages as a result of the Company's violation of Article 15 or Article 26 of the Act on the Protection and Use of Location Information in relation to the location information business and provision of location-based services, they are entitled to request the Company to provide compensation. The Company cannot avoid responsibility unless it can demonstrate that the losses were not a result of its intent or negligence.

② If a user breaches the Terms and Conditions of the service and results in damage to the "Company," the company may request compensation from the "User."

③ If the "Company" is held liable by a third party for damages caused by the User's intentional or negligent violation of these Terms and Conditions while using the service, the User shall compensate the "Company" for any resulting damages.

Article 16 (Exemption from Responsibility)

① The Company shall not be responsible for any damages incurred by the User in the following situations.
1. If a natural disaster or uncontrollable circumstances occurs
2. If there is an intentional service interruption by a third party that has a service partnership agreement with the Company to provide services
3. If there is a service disruption attributable to the User
4. If there is any other circumstance without intention or negligence on the part of the Company, except for reasons mentioned in points 1 through 3

② The Company does not provide any guarantee for the reliability and accuracy of the services and the information, materials, and facts posted on the services. Therefore, the Company is not liable for any damages incurred by the Users due to the use of the services and the posted information

Article 17 (Application of Regulations)

① These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Korea.

② Any matters not specified in these Terms and Conditions shall be governed by applicable laws and business practices.

Article 18 (Settlement of Disputes and Others)

① If the Company and the Users are unable to resolve disputes related to location information and fail to reach an agreement, the Company may request a ruling from the Korea Communications Commission in accordance with the provisions of the Act on the Protection and Use of Location Information, etc.

② If the Company and Users are unable to reach a resolution regarding disputes related to location information, or if they fail to conduct consultation, they may request the Personal Information Dispute Mediation Committee to provide adjudications based on the Personal Information Protection Law.

③ If the Company and Users are unable to resolve location information-related disputes through consultation or mediation, the Seoul Central District Court of the Republic of Korea will be responsible for resolving such disputes.

Additional Clause

These Terms and Conditions will become effective on April 26th, 2023. However, for new Users who register after the announcement of these Terms and Conditions but before the effective date, these Terms and Conditions will apply immediately upon their registration.

Commitment to GDPR Compliance

FLITTO INC. (hereinafter "FLITTO") is committed to ensuring compliance with the European Union's General Data Protection Regulation (hereinafter "GDPR") and strives to assist its customers and users in understanding and complying with the regulation.

- GDPR awareness raising activities

- Personal information impact assessment

- User rights guarantee

- Personal information leakage report and notification

GDPR Awareness Raising Activities

FLITTO is dedicated to ensuring company-wide compliance with GDPR. We recognize the impact that GDPR will have on our organization and are committed to adhering to GDPR standards in all aspects of our business through the following measures.

- Participating Departments: Customer Management, Human Resources, Finance, Marketing, System Development, and more.

- Employee surveys on privacy knowledge levels

- Official declaration of management's commitment to comply with GDPR

- Encourage participation in GDPR conferences and seminars

- Manage a checklist of performance items for each department

Personal Information Impact Assessment

FLITTO conducts a privacy impact assessment in the following situations, which are likely to pose a high risk to the rights and freedoms of natural persons in accordance with GDPR.

① Rating or grading

② Automated decision making with legal or similarly important effects

③ Monitoring using the system

④ Sensitive information

⑤ Information processed on a massive scale

⑥ A collection of linked or combined information

⑦ Information on vulnerable data subjects

User Rights Guarantee

FLITTO endeavors to uphold the following user rights as defined by GDPR.

▶ Right to Delete (Right to Be Forgotten)

The data subject has the right (right to delete) to request the deletion of personal information related to them.

① When personal information is no longer needed for the purpose of collection or processing

② When the data subject withdraws consent for the processing of personal information and there is no legal basis for processing the personal information

③ When the data subject opposes the processing of personal information pursuant to Article 21 (Right to object), Paragraph 1 of GDPR, and there is no justifiable reason to override the processing of related personal information, or the data subject opposes to direct marketing pursuant to Article 21, Paragraph 2 of GDPR

④ When personal information is illegally processed

⑤ When personal information needs to be deleted to comply with EU or EU member state legislation

⑥ When personal information has been collected in connection with the provision of information and social services to children

However, FLITTO can reject a deletion request in any of the following cases.

① For the exercise of the right to freedom of expression and information

② To comply with legal obligations of the EU or EU member states, to perform public affairs, or to exercise public authority granted to FLITTO

③ For public health purposes

④ For public record and scientific or historical research and statistical purposes

④ For the purpose of demonstrating, exercising or defending a legal claim

▶ Right to Move Personal Information

① Upon request of the data subject, FLITTO shall provide information without undue delay related to the movement of personal information and shall do so within one month of receiving the request. If the requested information is complicated and requires more time, FLITTO will notify the user of the reason for the extension and the extension period (up to three months in total, including a two-month extension) within one month.

② If FLITTO fails to take any action on the data subject's request, the data subject may request judicial relief and contact the supervisory authority without delay, within one month of the request date.

③ The move of information is provided free of charge.

④ The data subject has the right to receive the personal information that they have provided to FLITTO directly, or request that it be transferred to another data controller if technically feasible.

⑤ FLITTO will provide personal information to the data subject in a format that is widely used and machine-readable, and can be easily processed by other controllers, upon the data subject's request for information transfer.

Personal information leakage report and notification

FLITTO shall report to the supervisory authority within 72 hours of becoming aware of any data breach that may pose a risk to the rights and freedoms of individuals. This obligation applies if any of the following infringements occur.

① Discrimination

② Reputation damage

③ Financial loss

④Secret leakage

⑤Other significant economic and social disadvantage risks

If there is a high risk to the rights and freedoms of data subjects, FLITTO will notify them without delay.

 

 

Agreement to Collection and Use of Personal Information

 

FLITTO INC. (hereinafter the Company) plans to collect and utilize personal information for the purpose of general membership application as described below. Please carefully read the contents and decide whether or not to provide your consent.

1. General membership application

You have the option to refuse your consent for the collection and use of your personal information as described above. However, please note that membership registration cannot be completed if you choose to deny consent.

2. Business membership application

You have the option to refuse your consent for the collection and use of your personal information as described above. However, please note that membership registration cannot be completed if you choose to deny consent.

3. Translation expert, etc. membership application

[Mandatory consent items]

You have the option to refuse your consent for the collection and use of your personal information as described above. However, please note that membership registration cannot be completed if you choose to deny consent.

[Optional consent items]