About
Flitto is a crowdsourcing translation platform where over 5+million users from 170 different countries share their translations. You can request translations as you need or become a translator if you can speak more than one language. You can read various content, such as celebrity's social media, Contents, e-commerce deals, and more, all in your native language.
Because all the translations are human-powered, the quality of the translations is greater than those of machine translation. Flitto is particularly useful when it comes to translating slang, dialect, and colloquial sayings.
We currently support 18 languages: English, Arabic, Simplified Chinese, Traditional Chinese, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Vietnamese, Tagalog, Thai, Hindi, and Turkish. If you want to suggest us languages you want to have on Flitto, please send us an e-mail to help@flitto.com.
Flitto can be used not only on the website (www.flitto.com), but can be used on the mobile when you install the application available for Android, iOS smartphones and iPad.
Reading celebrity's social media, contents or to translate is all free on Flitto. However, you need Flitto Points to request translations. You can purchase or earn Points by translating requests and content on Discovery.
Account
Please send us an e-mail including your current username and new username at help@flitto.com. If the new username you would like to use is available, we will change it for you. This e-mail must be sent from the e-mail address registered on Flitto to be processed.
You can change your password by clicking the "Change" button on "Settings".
E-mail validation is a procedure to confirm it's the actual e-mail address of the user. When you sign up, a validation e-mail will be sent to you. When you click the link included in the e-mail, you can validate your e-mail address. (Please check the spam box as well.) If you click on "Resend email" on Settings, a validation e-mail will be resent. Please let us know at help@flitto.com if you have problem with this process.
Select 'Forgot password?' from the log-in screen and enter the e-mail address you have signed up on Flitto; a temporary password will be sent you via e-mail.
Please send us an e-mail to help@flitto.com with your Flitto username, current e-mail address, and the new e-mail address. This e-mail must be sent from the e-mail address you have registered on Flitto to be processed.
You must select your available languages from "My languages" to receive translation requests related to the languages.
Flitto will send push notifications to show your updates from the social media accounts you're following, and other users' translation requests. You can turn on or off push notifications on "Settings".
You can delete your account by going on to "Settings" - "Delete my account". Please note you cannot retrieve your account once it has been deleted; all the user information including points and translations will be removed as well.
Request
Website: You can request for translations from "Request" tab from the top. Set the language, include texts, select Points, and click the "Request" button to request for a translation.
Application: Press "Requestor Mode" on MyMenu. Set the language, Points for requesting, and click on 'Send' to request for a translation.
Yes, not only texts but also recorded voice and images are supported for translation requests. Voice translation request is supported only on the mobile application.
Yes, a "Long text" translation request is available on the website for text over 260 characters.
Points are price for your translation. You will get better and faster translation when you request with more Points. When requesting for a translation, recommended Points will be shown. You can set Points higher than the recommended Points considering the level of difficulty and urgency of your request. Also, we'd like to inform you in advance that if you offer points that are way too lower than the recommended, there might not be a translator for your request.
Flitto is a crowdsourcing translation platform, not a machine translation service. Thus, we have Points system to reward the translators who uses their language skills to help others. In case you do not select a translation within 36-48 hours of your translation request, an auto-selection will be done to select best translation. This is also an action prevents the problem of receiving a translation without selecting a translation from a request.
We recommend you to select based on the number of recommendation each translation has received and level of translators. Moreover, if you click on a translator's profile, you can see their available languages and translation history on their MyPage.
Website: Select "Buy Points" from Settings or from "MyPage" - "Points" and choose a payment method to purchase Points.
Application: You can purchase points by in-app purchase or PayPal from "MyMenu" - "Points" - "Buy Points".
If your translation request includes unpleasant or inappropriate texts or offer a small amount of Points, you may be reported. Also, machine translation or plagiarism is considered as abusing Flitto's platform, so an action will be taken in accordance with 'Terms and Conditions of Service'. Actions disturbing other users' Flitto experience and harming other users and Flitto, which include giving wrong translation intentionally/mischievously may result in restrictions such as deducting points, banning the account, or accusing for interrupting business in accordance with user's agreement.
In case there is an abnormal sentence, plagiarism, or machine translation, please click on the report button. You can also report the wrong translation at help@flitto.com. Actions disturbing other users' Flitto experience and harming other users and Flitto, including entering wrong translation intentionally/mischievously may result in restrictions such as recapturing points, deleting account, and accusing for interrupting business in accordance with user's agreement.
You can hide your request after selecting a translation by choosing 'Keep request private' option when requesting. Please note that this option is available only when you have selected recommended points or higher.
You can resend your translation by clicking on the "Request Again" button. Then the request will be sent to new set of translators. Nevertheless, in case you still do not get any translation within a certain period of time, your request gets canceled and the points will be returned.

Reasons why translators are not participating may vary including below:

- Too much texts
- Few points offered
- Difficulty of translation due to technical terms and archaic words.
- Images hard to identify the original texts
- Recorded file with unclear or inaccurate voice
For a more professional translation, we recommend 1:1 Pro Translation Service on our website.
Currently there is no function available to edit or cancel a translation request after it has been requested/selected. This is because translators need to manage their translation history, but we do delete translations in case of exposure of a real name or personal information upon request. We recommend the 1:1 Pro Translation Service on our website for a more professional and personal translation request.
Flitto QR code can be used by all Flitto users.
QR code is created for completed translation request. Try using Flitto QR codes for restaurant menu, exhibition, festival, or places that need translation. Tourists and people who need translation can simply scan the QR code to receive instant translation of the content.
There may be a variety of reasons why the requestor is not selecting a translation, but if a selection is not done after 36-48 hours, an auto-selection will be processed. The auto-selection will be applied to the followings: (a) Text request with more than 2 translations, (b) Image request with more than 3 translations (excludes translations with reports). For those translations that haven't been processed by the auto-selection, they will be reviewed by Flitto's language professionals for selection.
Translate
Add 2 or more languages you can translate from Settings or MyPage. When there is a new translation request, a notification will let you know. Even when there is no translation request, you can follow your favorite social media accounts and content curators or translate the contents as well.
When your translation gets selected you can not only help the requestor, but also earn Points the request offers. If you translate your favorite celebrity's social media updates and contents on Discovery (Social, Contents), you can help overseas users to read them and also earn Points as well.
If you just signed up on Flitto, you may not see any contents to translate. Follow a star, brand, or content you would like to translate. Once you add them, you can start translating the social media accounts you're following. You can also translate product descriptions from the Flitto Store. You will get other users' translation requests after a certain period of time passes once you sign up on Flitto. You will receive push notification; check and translate other users' requests. Take the 'Level Up Test' first to practice translation, upgrade your level, and then become a translator who can translate on Flitto.
You can earn Points only when your translation gets selected from "Request", and you can also earn points by translating posts on Discovery (Social, Contents) and Store. The points you earned from Discovery and Store are automatically accumulated to your total Points after 24 hours.
Points from translations for translation requests are given only when the requestor select your translation. Points from translations for Discovery (Social, Contents) and store are given after 24 hours.
A translation you enter for a translation request can be edited only within 5 minutes once you post it. This is because a notification goes to the requestor immediately once a translator posts a translation, so editing is only available for a short period of time. Translations on Discovery (Social, Contents) and store can be edited or deleted any time after entering.
There may be a variety of reasons why the requestor is not selecting a translation, but if a selection is not done after 36-48 hours, an auto-selection will be processed.
In case you're using the app, please restart the Flitto application.
"Recommended" means a professional translator recommended your translation. More recommendation you receive, more chance your translation will be selected.
There may be a variety of reasons why the requestor is not selecting a translation, but if a selection is not done after 36-48 hours, an auto-selection will be processed. The auto-selection will be applied to the followings: (a) Text request with more than 2 translations, (b) Image request with more than 3 translations (excludes translations with reports). For those translations that haven't been processed by the auto-selection, they will be reviewed by Flitto's language professionals for selection.
As mentioned in our Terms and Conditions of Service, providing incorrect/unrelated translations are considered as an abusive behavior. This may include using machine translation, copying other user's translations, and translating languages you do not know. Also, please note that copying and pasting original sentences, simple links or emoticons for Discovery (Social) posts are considered as abusing as well, as no effort has been made for these translations.
Moreover, leaving your personal contact information such as email address, messenger ID, or phone number is abusing the platform itself, so be aware that these personal contact information may be deleted without a notice.
Any abnormal translation activities or behaviors in Flitto that may negatively affect other users can be taken measures, such as deducting Points, deleting your account without a first warning, or even taking legal actions.
Points
You can request for a translation, purchase a variety of items, or donate with your Points. Also, you can cash-out your Points you have earned from Translation with PayPal.
If you need to request for translation, there is a "Buy Points" menu on the translation request page. You can select the menu and buy points using PayPal.
Points are given according to your participation on Flitto. Earn Points from translating requests, social media posts or Contents. Of course, you can directly buy Points as well. You can buy points at the "Buy Points" menu on the translation request page.
Website: You can see your point details at the "Points" tab on My Page.
Application: You can see your point details at the "Points" tab on My Menu.
In case you're using the app, please restart the Flitto application.
Points available' shows only the available Points you can use (Points available = Total cumulative Points - Used Points)
Store
Store is where you can purchase a variety of products using the Points you earn from translation, donate for others, or cash it out.
Application: "Store" menu is available on "Translator Mode" for Android users, but this menu is not provided on iOS. For iOS users, please find Store from Flitto website (www.flitto.com).
Store payments are made by Points eared from translations or PayPal.
You can see the order history at My Orders. On the app, "My Orders" are on the Account tab.
You can donate using your points at the store. Select the "Donation" category at the store to see the list of donation projects.
Yes. If you donate, you can receive the official donation certificate issued by Plan, an international relief organization.

*Please note that the certificate will be issued only for those who request to help@flitto.com
If you donate to the donation project by Plan, an international volunteer organization, you can get your volunteer hours certified at 1365 Volunteer Portal (http://www.1365.go.kr).
The current Point system is used due to the transaction fees of payment gateways (PGs) and overall service running fee. For example, transaction fees are caused when users make payments for their translation requests or cashing out through several payment gateways.
When the payment cannot be checked from your PayPal account, the following reasons can be considered.

・Registered/Ordered with the wrong email address (PayPal account).
In this case, please let us know immediately by sending an email with your username and correct PayPal account to help@flitto.com.

・Your PayPal account is not verified.
Many users assume that signing up an email address on PayPal will complete the registration. Please check if you have completed the whole verification process or you will not receive the payment from us as PayPal will be holding the payment for unregistered account. Please log in to PayPal and check your account status. If your account is not registered, you need to confirm your PayPal account by going through their verification process (such as registering your bank account or credit card). The confirmation of verification process usually takes few business days, and you will receive the payment after. If you do not receive payment even after the verification is completed, please email to help@flitto.com with your username and the details.
You can cash it out after you collect 50,000 Points or more by valid translation activities.

*Please note that it can take about a week to be processed when there is a large number of orders.
1:1 Pro Translation
1:1 Pro Translation Service uses direct payment between the requestor and translator. You can receive a translation that is more professional and consistent with 1:1 Pro Translation Service.
Previously, you would contact "translator@flitto.com" to apply for the test. Now you can do the whole process on our website! You can take tests for 4 language sets maximum at once, and the results will be sent via e-mail within 2 weeks. If you pass your test, you are asked to agree with our terms of service on your "My Page". After registration processes are completed, you will be given the "PRO" level, and you will be entitled to such activities as 1:1 Pro Translation, Crowdsourced Translation, and recommending other translators' translations.
We expect that you have any of the following three qualifications:

1. Linguistic degree holders
2. At least 2 years of translation and/or interpretation experience
3. More than 5 years of living in foreign countries

Nevertheless, if you submit an application form and successfully pass the test, you can become a 1:1 Pro Translator regardless of the criteria described above.
In case of final approval rejection, the procedure for arbitration begins, and the arbitration team that consists of experts within Flitto will review the case.
"If you cannot find the translator that you previously worked with in the Translator list or under the Favorite list, it could be due to one of the following reasons:

1. The translator did not complete the authorization process (Agree to the Terms and Conditions, verify phone number)
2. The translator was banned for unprofessional actions/manners
3. The translator is no more a user of Flitto

*Verification of phone number is only applicable for translators in South Korea or China. Translators in other countries need only to enter their phone number."
Currently only 1:1 Pro Translation notification and 1:1 Message function are available on the application.
If the translation is not approved within 7 days of completion, it will be automatically approved for 1:1 Pro Translation.
When registering as a 1:1 Pro Translator you are required to register your validated PayPal account as well, so you can receive payment directly to your PayPal account.
When the payment cannot be checked from your PayPal account, the following reasons can be considered.

・Registered/Ordered with the wrong email address (PayPal account).
In this case, please let us know immediately by sending an email with your username and correct PayPal account to help@flitto.com.

・Your PayPal account is not verified.
Many users assume that signing up an email address on PayPal will complete the registration. Please check if you have completed the whole verification process or you will not receive the payment from us as PayPal will be holding the payment for unregistered account. Please log in to PayPal and check your account status. If your account is not registered, you need to confirm your PayPal account by going through their verification process (such as registering your bank account or credit card). The confirmation of verification process usually takes few business days, and you will receive the payment after. If you do not receive payment even after the verification is completed, please email to help@flitto.com with your username and the details.
You will be receiving all the translation fee excluding PayPal's transaction fee (around 5%).
Please send us an e-mail to help@flitto.com with your username, e-mail address registered at Flitto, and detailed description of the error.
Discovery
Discovery is where users can translate or enjoy social media updates and interesting contents from all over the world.
No, there is no specific requirement. However, copying and pasting only emojis and links or providing incorrect translation which includes using machine translations are prohibited and if found, we will take appropriate actions.
Website: Under the "Discovery" menu, click on "All Social" to see the list of all SNS accounts linked to Flitto. Simply follow your favorite acounts and start translating. Also, click on "All Contents" to view and translate various contents uploaded on Flitto.

App: As a 'Translator Mode', click on the wing icon to check the Discovery section. Click on the magnifier to search SNS accounts or Contents and start translating.
You can earn 10 points for each SNS translation and 20 points for Content translation, despite the length of the context.
Unlike the crowdsourced translation where the translation needs to be selected in order to receive points, points in Discovery are given to the users 24 hours after they translate the content.
Points will be automatically accumulated within 24 hours.
It's a voice message personally uploaded by a celebrity, and users can translate or share it. If you follow the celebrity, you can get notifications on their voice message updates.
Website: If you want to delete a comment, click the delete button next to the comment you posted.
Application: If you want to delete a comment, press on your comment for a while and a delete/cancel button will show up. Press on "Delete" to delete your comment.
We do not currently support translation history for Discovery separately. Under the point history, you'll be able to see the points earned as "Translation".
You can see the list of accounts you're following on "My List".
You can request for adding social media accounts that are not on Flitto. If you request for adding at the "Social" page, it will be added after voting for a certain period of time and screening by Flitto. However, in order to add an account, the account must have over 100,000 followers and be verified officially.
No, points earned through Discovery translation does not get added to the New level system statistics.
For SNS, the maximum number of translations is five and contents is three respectively. Translation input box will be blocked after it reaches the maximum number.
Others
Flitto Business Page is an information and inquiry page for business users. A business user can inquire about large volume translation, estimates, timeframe, partnership with Flitto, and more. Please note that translation request service (crowdsourcing translation request and 1:1 Pro Translation Request) can be used from Flitto website (www.flitto.com).

Here are the benefits after registering as a business user:

1) 1:1 Pro Translation Service - Discount coupons are provided depending on the usage rate
2) Crowdsourcing Translation Service - Send translation requests to more translators
3) Large volume translation projects - Proofread by Flitto language professionals

For more details, please check Flitto Business Page (http://www.flitto.com/business).
For partnership/business opportunities, please make an inquiry from Flitto Business Page (https://www.flitto.com/business) or contact us at b2b@flitto.com.
Send your ideas to help@flitto.com. We always welcome your thoughts on Flitto, new ideas, suggestions, complaints, feedback or any other opinions. :)
Sorry for inconvenience. :( Please send the error report to help@flitto.com. If you include usage environment (operating system and browser version in case of PC, operation system and application version in case of the application) and a screen shot with your username, it will help quicken the solution.
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Recommendation System
- Recommendation is a feature in crowdsourced translation whereby a professional translator can 'recommend' a translation which is done by another translator.

- Note that only a professional translator of the given requested language pair can give the recommendation.

- A translation that has received a lot of recommendations will mean that the quality can be assured since it has been approved by professionals.

- Thus, it will help requestors in selecting the right translation and also strengthen the reliability of the translator level system.
- By recommending other translations in the crowdsourced translation, you can earn extra points.

- If you recommend a translation as a 1:1 Pro Translator and that translation gets selected, you will get rewarded accordingly.
Bonus points are given only if the translation you recommend is actually chosen by the requester or auto-selection. When it happens, we will let you know by sending a message to your Flitto application and to your account online.
It will be randomly determined based on the levels of translators and the amount of time spent on translating etc.
Each requested text (in the case of a lengthy text, each paragraph is considered a single request) has the maximum recommendation number limit of 20. (e.g. if there are two translations and each gets 10 recommendations, which amount to 20 in total, no more recommendations are possible). Note that you can't recommend your own translation.
Event
For Translation Events:
The rate of translations validated by our team must be higher than 60%. A lower rate will cause the withdrawal from the event.
You will still receive points for translations validated by our services before your banishment.

For Voice recording Events:
You have to pass the recording test first to be able to participate. Flitto specialists will review your test. While they are reviewing your test you can still continue to participate to the event. However failing the test will cause the withdrawal from the event and you will get no points for the event.

If you have any question please contact us at help@flitto.com
With the point you earned from the event, you can either change them to money or buy lottery tickets.

Please remember that if you buy lottery tickets and don’t win any prizes, the points used to buy the tickets will be refunded to you on your Flitto account.

To change your points to money please go to My page> Points> Cash-out.
If you have any question please contact us at help@flitto.com
You can win prizes by participating in the lottery.
To buy lottery tickets:
1. Only Event participants can buy lottery tickets with their points.
2. Please visit our Online Store in order to purchase your tickets.
3. If you don’t win any prizes, the points you used to buy the tickets will be refunded to you on your Flitto Account.
4. For more detail on the prizes, please visit our Online store on our website https://www.flitto.com/store
To participate to an Event, you have to go to your page and edit the languages section to match it with the languages needed for the event.

For example for a French to English Event, you have to:
Go to my page > in the Languages section, set English as first language and French as second language.
You can then go to the event page and participate!
We offer free international delivery for the Event prizes.
If you have question regarding the countries eligible for free delivery, or any other question please contact us at help@flitto.com
For Text Translation Event:

- Please read the ‘Notices’ before starting the event as any translations done against the guideline will be banned and points will not be given.

- Points will be given after the translations are reviewed and validated by Flitto specialists. While reviewing, if the validation rate falls below 60%, review will stop and all remaining translations will be banned; however, points for the previously validated translations will be given.

- Use of machine translation will result in the withdrawal from the event.

- Double check for any typos or grammar mistakes: punctuations, tense and incorrect verb conjugations, etc.

For Voice recording event:

- Only Native speakers can participate for voice recording event.

- Recorded files will be reviewed randomly within 1~2 business days and will be disqualified if it matches any of the followings: loud background noises, improper pronunciation and tempo. Points will not be given and the user will be withdrawn from the event.

- Each event has its own guideline so please make sure to read them before starting. Any recordings done against the guideline will be banned from the event and points will not be given.
For Translation Event:
1. Only correct translations will be rewarded after thorough review.
2. If the sentence is found to be correct after inspection by Flitto specialists, you will receive your points within 1-3 weeks. Please be patient!

For Voice recording Event:
1. You have to pass the recording test first to be able to participate. Flitto specialists will review your test. While they are reviewing your test you can still continue to participate to the event. However failing the test will cause the withdrawal from the event and you will get no points for the event.
2. If the sentence is found to be correct after inspection by Flitto specialists, you will receive your points. Please be patient.
New Level System
1. Each language set has its own separate leveling system.

For example, "English to Chinese" and "Chinese to English" are to be considered two different language sets.

2. You need to pass a translation test if you want to engage in translation.

Note that you can only translate in your chosen language set. For instance, if your language set is "English to Chinese", you are not allowed to translate in the "Chinese to English" set.

3. Points and recommendations

The existing leveling system which is dependent on the statistics including the number of translations and acceptance rate will no longer be used. From now on, your competence will be evaluated based on accumulated points and recommendations.

4. The highest level you can reach is 4 stars. Also, there is a 'PRO' level for 1:1 Pro translators.
1:1 Professional Translators will be given the "PRO" level, only for the language sets they have passed the tests. The maximum level in Crowdsourced Translation is 4 stars, not 5 like before. The MVP level, to which only a few 1:1 Pro Translators used to be entitled, will no longer be used.
- 1:1 Pro Translator will be given the level 'Pro', which is higher than the Crowdsourced Translator level system.

- While a Crowdsourced Translator can only participate in Crowdsourced Translation, 1:1 Pro Translators have the privilege to participate in 1:1 Pro Translations.

- If a Crowdsourced Translator for a given language pair passes the translation exam and becomes a 1:1 Pro Translator of the same language pair, the level for that language pair will be merged as 'Pro'.
Those who

1) have been inactive for the past 6 months
2) have been involved in conflicts with their requesters due to reasons attributable to themselves
3) are considered to be unqualified

will be disqualified after the update. Now prospective 1:1 Pro Translators are required to take the test on our website, and you can retake it multiple times if you fail. Note that you have to wait 6 months until you get another chance
You have to get 3 out of 5 multi-choice questions correct. If you fail the test, you have to wait 24 hours till you get another chance.
The concept of Crowdsourced Translation was born because many problems arose with machine
translation. Since its primary goal is to minimize mistranslations and machine-like poor quality
translations, you can't take part in Crowdsourced Translation unless you prove that you are eligible to provide good quality translations by taking the test. Note that each language set has its own separate test.
Previously, you could either like or report translations by simply clicking the button.
However, we noticed that oftentimes this system was abused by some users and thus we decided to replace it with something better. Instead of the like/dislike system, we have adopted a new system called the "recommendation" system. Only 1:1 Pro translators can recommend other translators' translations. 1:1 Pro Translators have passed our official translation test, and therefore, their recommendation can be trusted. Each 1:1 Pro Translator can recommend only one translation per request, and this is to prevent the system from being abused. If the translation you recommend is chosen by the requester, you will be rewarded with 5% of the points assigned to it. (The maximum number of recommendations that a requested text can get is 20 in total. Please do not confuse it with "20 recommendations for each translation", which is not the case.)

From now on, requesters can pick with ease the best translation based on the number of recommendations; Each translation will say, "[X} number of translators recommend this translation", which makes it easy for requesters to check which has got most of the votes.

*The rate of the bonus points (currently 5%) is subject to change.
Previously, you would contact "translator@flitto.com" to apply for the test. Now you can do the whole process on our website! You can take tests for 4 language sets maximum at once, and the results will be sent via e-mail within 2 weeks. If you pass your test, you are asked to agree with our terms of service on your "My Page". After registration processes are completed, you will be given the "PRO" level, and you will be entitled to such activities as 1:1 Pro Translation, Crowdsourced Translation, and recommending other translators' translations.
In order to level up, you must match the criteria listed below for the respective language pair.

- Level 0: Any user can set any language pair to level 0 but cannot participate in translations.

- Level 1 (★☆☆☆): Pass the test for the language pair. Can start participating in crowdsourced translation.

- Level 2 (★★☆☆): Earn more than 20,000 points and 10 recommendations.

- Level 3 (★★★☆): Earn more than 100,000 points and 100 recommendations.

- Level 4 (★★★★): Earn more than 500,000 points and 500 recommendations.

- 1:1 Pro Translator (Pro): Apply and pass the 'translation test ' (Web only). Can participate in 1:1 Pro Translation.

(Notice) Please note that points earned through events will not be calculated as points earned for level up.
The answer is yes. It is to make sure that, when requesters can’t reach their translators online for some reason, we have an alternative contact.
We expect that you have any of the following three qualifications:

1. Linguistic degree holders
2. At least 2 years of translation and/or interpretation experience
3. More than 5 years of living in foreign countries

Nevertheless, if you submit an application form and successfully pass the test, you can become a 1:1 Pro Translator regardless of the criteria described above.
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